Privacy

Who we are

Cecigene Ltd trading as Carwise (‘Carwise’, ‘we’ or ‘us’) is a ‘data controller’ and gathers and uses certain information about you. This privacy policy sets out how Carwise, uses and protects any information that you provide to Carwise.

Key Summary

To make things easy for you, we have provided a summary of the key terms and areas of the privacy policy below, together with links to further details. This summary is meant to be a quick reference point, but we would still advise that you read all the sections of the policy that are relevant to you.

Carwise is committed to protecting your personal information when you use our website, products and services. We want you to be confident that your personal information is safe and secure with us.

We will collect personal information about you when you use our services. We will also collect information about the way in which you use our website. The ways in which we may use your personal information are described below.

For certain purposes, we may share your personal information with our partners, service providers and regulatory or governmental bodies. In the event that we, or any parts of our business, are sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchaser's adviser and will be passed to the new owners of the business.

To make enquiries or exercise any of your rights as set out in this privacy policy, please contact us via email at enquiries@mycarwise.com

1. The ways in which we collect information

Direct - where you have come directly to use Carwise services through our website or customer services:

• Information when you apply for any of our products or services
• Information when you use any of our online forms
• Information you provide or we collect when using our website
• Information you provide when communicating with us, whether in writing, via email, SMS or by telephone
• Information you provide when completing customer surveys
• Information we obtain if you engage with us on social media, including blogs and forums Information when you take part in any promotions

Third Party - where a broker has introduced you to the services of Carwise or a third party is acting on your behalf and we have authority for them to act:

• Information that the third party enters as part of the application process, or on any of our online forms Information the third party provided when using our website
• Information the third party provided when communicating with us, whether in writing, via email, SMS or by telephone
• Information provided to us on your behalf by your representatives who might engage with us for you

2. What type of information we collect and store

If you wish to use our full range of services and products, we will collect some or all of the following information:

• Personal Information - your name, and date of birth
• Contact Information - your address, phone numbers, business name and email address
• Employment details - your current and previous employer and income details
• Financial information - your bank account number, sort code, bank transactions, your financial status, position and history
• Communication Information - your contact details (whether via letter, email, SMS or telephone)
• Transactional Information - a record of payments made to or received from Carwise
• Usage Data - other data about how you use our products and services including your IP Address
• Contractual Information - details about the services and products we may arrange or set up for you
• Social Relationships - friends, family and other relationships
• Documentary Data - details held in documents that are provided to us as part of any application or throughout your relationship with Carwise
• Consents - any permissions that you provide us with, this may relate passing details onto third parties or special data due to medical concerns
• Sensitive or special information - we will only collect this information where the law says we have to and even then, only where we have your consent
• National Identifier - a unique number provided by a government body to determine who you are (e.g. a passport number or national insurance number)
• National Identifier - a unique number provided by a government body to determine who you are (e.g. a passport number or national insurance number)
• Location data - we could use this data for vehicle recovery purposes
• Profile and usage data - This includes the profile you create to identify yourself when you connect to our internet and mobile services. It also includes other data about how you use those services. We gather this data from devices you use to connect to those services, such as computers and mobile phones, using cookies and other internet tracking software.

2.1. Information we collect from other sources

We will also on occasion obtain information from other sources, to enable us to offer you our products and services and to be able to operate our platform. This will, on occasion, include personal information and will be obtained from:

• Our group companies
• Companies that introduce you to us
• Financial Advisors
• Credit Reference Agencies
• Behavioural Profilers
• Insurers
• Retailers
• Comparison Websites
• Social Networks
• Fraud Prevention Agencies
• Public Information services such as Companies House
• Agents working on our behalf
• Government Agencies

3. How we will use your information

The General Data Protection Regulation states that we are only allowed to use personal information if we have a genuine reason to do so.

Carwise will only use your personal information for one of the following reasons:

• To fulfill a contract, we have with you
• When it is our legal duty
• When you consent to it
• When it is in our legitimate interest

A legitimate interest is when we have a business or commercial reason to use your information. We will only use this reason when we think it is in your best interest so that you can have the best possible experience with Carwise.

4. Information Security and Third Parties

Carwise takes the security of your information very seriously. We work hard to protect ourselves and your information from unauthorised access. We also protect against unauthorised disclosure, alteration or destruction of information we hold. In particular:

• We encrypt the transmission of data to our websites using high grade encryption and digital certificates. We constantly review and test our encryption and security measures to ensure they are appropriate
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems
• We restrict access to areas of our systems where personal information is stored to those Carwise employees, contractors and agents who need to know that information in order for us to be able to carry out our day-to-day business activities. The people who access these areas are subject to strict contractual confidentiality obligations. They may be disciplined or have their contract terminated if they fail to meet the high standards of security and confidentiality that we expect from them

Our website may contain links to other websites operated by third parties. This privacy policy applies only to the personal information that Carwise collects and we are not responsible for personal information that others may collect, store and use through their websites. You should refer to the privacy policy of the third parties' website for details on how they collect and use your personal information.

It is also important that you ensure that your information is kept secure when you are online. When using our member's portal, we would advise you to:

• Keep your login details secret
• Sign out of your account when you are not using it
• Maintain good internet security in general
• Tell us immediately if you think your account has been compromised

5. Retention of Data

We will keep your personal information for as long as is necessary to fulfil the purposes outlined in this privacy policy, unless we are required or permitted by law to retain that information for longer than this.

We will need to keep your personal information for as long as you are a customer of Carwise, or one of our group companies.

After your relationship with Carwise ends, we may keep your data for up to 7 years for the following scenarios:

• To respond to any queries or complaints
• To respond to any queries or complaints
• To maintain records according to rules and regulations that apply to us

In some circumstances, we will keep your data for longer than 7 years if we cannot delete it for regulatory or legal reasons. If it is required to extend our retention period, we will continue to ensure that your privacy is protected and we will only use it for the specified reasons.

6. Data Subject’s Rights

You may have some or all of the following rights dependent upon how and why your information was collected and how we are using your information:

• Right to Access - You may have a right to request access to the personal information we hold about you (this is also known as a subject access request);
• Right to Rectification - You can request at any time that we update and correct any out of date or inaccurate personal information we hold about you;
• Right to Erasure - In some circumstances you will be able to request that we remove all personal information we hold about you, if there is no need for us to keep it;
• Right to Restrict Processing and Object to Processing - If we process your data, you can request that we stop or restrict the processing of your personal information;
• Right to Withdraw Consent – You can withdraw your consent at any time by contacting Carwise. Carwise will stop processing your personal data as soon as your request to withdraw your consent is received and where consent is the lawful basis for us processing your personal data; and
• Right to Data Portability - You can make a request for us to provide personal information you have supplied to Carwise to a third party.

There may be regulatory or legal reasons why we cannot satisfy your requests, but we will advise you of this when a request is made.

For further information on each of these rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO).

7. Marketing

At Carwise we respect our visitors, customers and friends and therefore we will never pass your details on to third parties for marketing purposes without your explicit consent. Where you are an existing customer or have previously requested the use of our products or services, we may use your personal information to tell you about relevant products and offers. You can opt out at any time by clicking unsubscribe on any email communications we send to you, alternatively by emailing us, writing to us or by changing your contact preferences within the members area.

If you choose to unsubscribe, we will still provide you with statements, legal notices and other important information such as changes to your existing products and services to meet our legal and contractual obligations to you.

We will use personal information that has been provided from you and obtained from third parties we work with, to provide you with marketing information about other products and services we feel you may be interested in, based on your previous interactions with Carwise. We may ask you to confirm or update your preferences if you take out any new products or services with us in the future.

8. Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. Cookies allow us to distinguish you from other users of the website, helping us to provide you with a good experience when you browse our website and also allowing us to improve our website.

9. Making a complaint and dispute resolution

We hope that we are able to resolve any query or concern that you raise about our use of your information, so please get in touch if you have any questions or issues with this privacy policy or with how we are using your personal information in general.

9. Making a complaint and dispute resolution

We hope that we are able to resolve any query or concern that you raise about our use of your information, so please get in touch if you have any questions or issues with this privacy policy or with how we are using your personal information in general.

10. Contact Us

f you have any questions or concerns about Carwise's privacy policy or how we use your personal information, please contact us using the details on the contact us page of Carwise website.